Frequently Asked Questions
What is the minimum and maximum age required to rent a vehicle?
Renters must be 23 years or older.
Is there a required interval between bookings?
Yes, there is a 6-hour gap between rentals.
What is the shortest and longest rental duration allowed?
Minimum: 1 day
Maximum: No limit (based on availability)
Do you offer any discounts or promotions?
Yes, we offer:
10% off – 3-day rentals
25% off daily rate + 7th day free – when booking for 6 days
Is a security deposit required?
Yes, a $250 refundable deposit is required.
How are sales tax, coupons, and additional fees applied?
A 10% sales tax is applied to the rental amount.
How many miles are included with the rental?
250 miles per day OR
Unlimited miles option available
What are the charges for exceeding the included mileage?
Additional mileage is charged at $0.25 per mile.
What are your standard business hours?
We are open 7:00 AM – 9:00 PM daily.
What are the allowed pick-up and return times?
Pick-up and return times must be scheduled with at least 24-hour notice.
Do you allow pick-ups and returns outside business hours?
Yes, with advanced notice.
What delivery locations do you offer, and what are the fees?
Within 25 miles of Norfolk Airport: $50 for rentals under 1 week, free for rentals 1 week or longer
Over 25 miles: Available on a case-by-case basis
Is there a specific schedule for custom deliveries?
Custom deliveries are available — please call to discuss.
Are there any important extra details renters should know?
Young Driver Fee (ages 21–22): $200 (with company approval)
Prepaid Gas: $55
Refueling Fee: $15 + cost of fuel
Late Fee: $25 per day
Retrieval Fee: $100
Do you offer additional equipment or services?
Not at this time.
What is the cost for an additional driver?
An additional driver may be added for $25, with valid license and approval.
What are the penalties or fees for smoking in the vehicle?
🚭 Absolutely no smoking is allowed (cigarettes, cigars, marijuana, vapes, etc.).
Any evidence of smoking will result in a $200 cleaning fee.
Are there any fees associated with EZ Pass or toll usage?
Yes. Renters are responsible for:
All tolls, parking violations, and tickets incurred during the rental
Vehicles are equipped with a UNI Pass Device
Tolls may be billed 30–60 days after rental; invoices must be paid promptly
Is there a cleaning fee? Under what conditions is it charged?
We provide vehicles in perfectly clean condition for every rental. Please return them in the same condition. Fees apply if not:
Excessive Dirt – $150
Beach Sand/Sunscreen – $250 (detailing required)
👉 If you take the vehicle to the beach, please clean it thoroughly before returning. Sand and sunscreen residue require a full detail and will incur a $250 fee.
Have a question for us?
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Why Choose Us!
Skip the long lines and hassles of traditional car rental companies by having your next luxury car delivered directly to your preferred location and time.
As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.
Want to book from us?
Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.
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